Trust & money

How to Cancel UPI AutoPay on Google Pay, PhonePe and Paytm

Top Dukaan team · Updated 9 October 2026

In our October 2026 research into poster apps, money was the top complaint for every single app, 20% to 48% of their newest 1–2 star Google Play reviews were about AutoPay, unexpected debits or refunds. A ₹1–₹9 trial that turns into a ₹399–₹499 monthly debit is the most common story. Here’s how to stop it.

First: find out how you paid

UPI AutoPay, you approved a mandate in Google Pay, PhonePe, Paytm or another UPI app with your UPI PIN.
Google Play subscription, you paid through the Play Store’s own payment screen.

They are cancelled in different places. If unsure, check both.

Cancel a UPI AutoPay mandate

Menu names change between app versions; look for “AutoPay”, “Mandates” or “Automatic payments”.

Google Pay

Open Google Pay → tap your profile picture.
Open Autopay (sometimes under Payments or Mandates).
Select the merchant → Cancel → confirm with your UPI PIN.

PhonePe

Open PhonePe → profile → Payment Management → Autopay.
Select the mandate → choose Delete/Remove Autopay (Pause only stops it for a while).
Confirm with your UPI PIN.

Paytm

Open Paytm → profile → UPI & Payment Settings → Automatic Payments.
Select the service → Cancel Automatic Payment → confirm.

Check that the status now says Cancelled or Revoked. If you can’t find the mandate, it may have been set up in a different UPI app, or check your bank’s app, which also lists mandates.

Cancel a Google Play subscription

Play Store → your profile picture → Payments & subscriptions → Subscriptions → choose the app → Cancel subscription. Uninstalling the app does not cancel it.

If money was already taken

Contact the app’s support with the transaction ID and date. Many apps refund recent unwanted renewals.
Raise a complaint in your UPI app (Help / Raise dispute on the transaction).
Contact your bank if the app doesn’t respond.
National Consumer Helpline: 1915 for consumer complaints; RBI’s complaint portal for unresolved bank issues.

Avoid it next time

Before you enter your UPI PIN on any trial: read the amount on the mandate screen, the frequency (monthly/yearly) and the maximum amount. A ₹1 trial that sets up a ₹499 mandate shows ₹499 somewhere on that screen. More: what to check before paying for a poster app.

Looking for an app without these surprises? See Brands.live alternatives and the full festival poster app comparison.

Questions people ask

Does cancelling AutoPay refund money already taken?

No. Cancelling stops future debits only. For a refund, contact the app’s support first, then raise a complaint in your UPI app or bank.

Where do I cancel if I paid through Google Play?

In the Play Store: tap your profile picture → Payments & subscriptions → Subscriptions → choose the app → Cancel subscription.

Should I get a message before an AutoPay debit?

Under RBI’s e-mandate rules, banks send a pre-debit notification before recurring debits. If you see one you didn’t expect, cancel the mandate before the date.